Terms of Use

Terms of Use

Please read these terms of use ("terms") carefully. By accessing, browsing, relying upon or otherwise using any part of this website ("site"), related social media sites or online communities managed by Relationships Australia Western Australia Incorporated ("Relationships Australia WA"), you agree to be bound by these terms. If you do not accept these terms, you should not access, browse, transact, rely upon or otherwise use any part of this site.

Last Update: 20/05/2121

Use of Relationships Australia WA websites

The information provided at or through this Site is general and is not advice on any particular matter. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained at this Site. Accordingly, you should not act on the basis of any information accessed at or through this Site without obtaining and considering appropriate professional advice upon your own circumstances.

Use of Relationships Australia WA Social Media & Online Communities

Relationships Australia WA has ultimate editorial control over all its online services. We may edit, remove or exercise discretion not to publish contributions for legal, privacy or operational reasons or if we consider it to be inappropriate. Inappropriate use of social media includes, (but not limited to):

  • Conducting a private business on Relationships Australia WA social media presence
  • Using discriminatory, defamatory, abusive or otherwise objectionable language, stalking, bullying, trolling or marginalising any individual or group accessing, promoting or uploading pornographic, gambling or illegal content, including extreme images of graphic content (blood and gore etc) or information regarding activity relating to firearms, bombs, terrorism etc
  • Accessing or promoting sites that promote hatred or extreme/fundamental beliefs and values
  • Direct political affiliation
  • Uploading information of a confidential nature, especially in regards to Relationships Australia WA services, clients or staff.
  • Hacking or attempting to infiltrate the systems of Relationships Australia WA or another organisation
  • Criticising or denigrating Relationships Australia WA, or other organisations, and our/their employees, volunteers or supporters.
Copyright information

Relationships Australia WA owns and retains the copyrights in the materials found at this Site (but not materials accessed at other sites from this Site). You may download, view and print materials from this Site subject to the following:

  1. The materials must be used solely for personal, informational, non-commercial purposes; and
  2. The materials must not be modified or altered in any way. Except as expressly provided herein, you must not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any materials from this Site in whole or in part without the prior written permission of Relationships Australia WA. If you breach any of these Terms, your authorisation to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.
Sale of goods or services (including cancellation policy for Education Services)

Unless otherwise expressly stipulated by Relationships Australia WA, any sale of goods or services from the site is subject to the following conditions:


Relationships Australia WA will endeavor to provide accurate and fast fulfillment of any orders placed using the site. However, Relationships Australia WA is not liable for delays caused by suppliers, postal and courier companies or any other circumstances.


All transactions are in Australian Dollars. If any amounts are shown in other currencies these are only indicative and may vary due to exchange rate variations at the actual time of transaction.

Credit Card Use

If credit card payment is facilitated by the site, Relationships Australia WA undertakes to use Credit Card details only as specified by you in relation to purchases made on the site. Illegal use of credit cards is a serious crime. Relationships Australia WA will report any suspicious activity and disclose all relevant evidence to credit card companies and law enforcement authorities.

Identity fraud

You must not impersonate any person or entity or enter a fictitious name or purport to be authorised to represent any entity if that entity has not authorised you to do so in connection with your use of the site.

Errors in description or pricing

Errors may occur in the description or pricing of products or services offered on the site. Relationships Australia WA may cancel any transaction if any such error occurs, notwithstanding any confirmation of an order or acceptance of payment.

Any supply of goods or services by Relationships Australia WA is subject to any express written warranties offered by Relationships Australia WA or a third party.

Subject to any non-excludable rights, all other express and implied warranties relating to such goods and services are hereby excluded and the provisions of the above clause (Limitation of Liability) apply.

Fees, Concessions, Cancellations And Refund Policy – Education Services

Education Services is a program run and facilitated by Relationships Australia WA that offers courses and workshops.


Education Services are offered to the public on a fee for service basis. Specific fees are charged for individual workshops or courses.

Concession rates are available to:

  • Health Care cardholders
  • Pension cardholders 

For any other concessions contact the relevant branch (West Leederville, Bunbury or Mandurah) and for all online services, contact West Leederville.  

Participants must have booked and paid for a place prior to attending any workshop or course.  
If the course is delivered online, participants must also have completed the online registration process in advance of the session or course.  

System Requirements for Online Courses

Participants wishing to participate in online courses will be solely responsible for ensuring that their IT platform meets the minimum system requirements as set out in the Terms of Use (see below) and on the 'What to Expect' page.


Cancellation by Education Services- face to face or online courses

If for any reason the workshop or course is cancelled by Education Services, participants are offered the following options:

  • a placement on the next available workshop/course, 
  • credit for an alternative workshop/course to the value of the fee paid, 
  • or a full refund. 

Cancellation by participant – with notice – face to face or online courses

Participants are required to give 3 business days’ notice (by email or phone) if they are unable to attend the workshop or course, in which case they are offered a place on the next available workshop/course, or a credit for an alternative workshop/course to the value of the fee paid, or payment will be fully refunded.

Cancellation by participant – with late notice – face to face courses

If a participant gives less than 3 business days’ notice, any refund will be at the discretion of Education Services and may incur an administration fee.   Participants may be offered a place on the next available workshop or course, or issued with a credit for an alternative workshop/course to the value of the fee paid.  

Cancellation by participant – with late notice – online courses

If a participant does not complete the registration process and/or gives less than 3 business days’ notice, any refund will be at the discretion of Education Services and may incur an administration fee. Participants may be offered a place on the next available workshop or course, or issued with a credit for an alternative workshop/course to the value of the fee paid.  


If a participant does not attend a workshop or course, face to face or online, including but not limited to failure to meet the minimum system requirements, there will be no entitlement to a refund. 

System Requirements

To attend our online education courses you will need:

  • A computer, laptop or tablet (such as an iPad) with a built-in camera or webcam, headphones (preferred) or speakers, and a microphone (already built-in on most devices). Smartphones are not appropriate due to nature of our group sessions, and because many lack the functionality required to ensure proper participation. Once the course has started it is a requirement that your camera is enabled for the duration of the session.
  • A good, reliable internet connection
  • A quiet, private space to attend the session and maintain confidentiality, preferably at a desk or table with your device in front of you, rather than lying on a bed or couch.
  • Access to Zoom Video Conferencing (link: https://zoom.us/). It is important to use the most up to date version
  • You will be emailed resources a few days ahead of the session (e.g. handouts) so the ability to print these out is helpful
  • You do not need experience in using Zoom to participate – we will provide you with some base information and assistance
  • If you have not used Zoom and would like to try it, please use the zoom test function (link: https://zoom.us/test )

Education Services-Contact Details

If you need to contact education services in regards to a cancellation, for a general enquiry, or in relation to an Education Services transaction please call 6164 0200 or email education@relationshipswa.org.au. The main office for Education Services is located at 22 Southport Street (cnr Cambridge Street), West Leederville WA 6007.

Unauthorised transactions

There are many inherent risks involved in transmitting information over the Internet. Unauthorised access and faults in computer networks can and do occur which may result in the interception, corruption, alteration, non-delivery, incorrect delivery or loss of information transmitted over the Internet. Consequently, Relationships Australia WA is unable to warrant that this Site will be free from such risks. You accept the risks associated with the use of this Site and will bear liability for your costs, fees and expenses for any loss or damage suffered.


Relationships Australia WA does not attempt to exclude any conditions, warranties, rights or remedies which you may have pursuant to the Competition and Consumer Act 2010 or other legislation to the extent that those rights and remedies can not be excluded by agreement (“non-excludable rights”).

Relationships Australia WA and its employees and agents expressly disclaim all and any liability to any person in respect of anything and the consequences of anything done or omitted to be done by any person in whole or partial reliance on all or any part of the information accessed at or through this Site.

The materials provided at this Site (and any links from this Site) are provided "as is". Subject to any non-excludable rights and to the maximum extent permitted under the law, Relationships Australia WA makes no representations or warranties of any kind, either express or implied, including (without limitation) warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Relationships Australia WA does not warrant the accuracy and completeness of information accessed at or through this Site.

Relationships Australia WA may make changes to the materials at this Site at any time without notice. The materials at this Site may be out of date, and Relationships Australia (WA) Incorporated makes no commitment to update the materials at this Site. Relationships Australia WA may at its discretion change pricing and IT requirements for its Educational Services.

Limitation of liability

Subject to any non-excludable rights and to the maximum extent permitted under the law, in no event will Relationships Australia WA and its employees be liable for any damages whatsoever (including, without limitation, direct, indirect, punitive, special, consequential damages, lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this Site, any web sites linked to this Site, or the materials or information contained at any or all such sites, whether based on contract, tort, statute, common law, equity or any other legal theory and whether or not advised of the possibility of such damages. If circumstance arise where you are entitled to claim damages from Relationships Australia WA notwithstanding the provisions of these Terms, our liability to you for the aggregate of such claims (regardless of the basis on which you are entitled to claim from us including, without limitation, negligence) is limited to the provision of the services again or the cost of providing the services again (at our election). You must indemnify Relationships Australia WA and the hosts, operators, developers of and contributors to this Site and keep each of them indemnified against all claims, liabilities, expenses (including legal fees on a solicitor-client basis) or losses that may be made against or sustained by any of them arising from your breach of these Terms or otherwise howsoever from or in connection with your use of the Site.

User submissions

Any materials (including without limitation comments, feedback and information) provided by you in connection with this Site shall be considered non-confidential and non-proprietary.

Relationships Australia WA shall have no obligation of any kind with respect to such materials and shall be free to use or disseminate such materials on an unrestricted basis for any purpose. You acknowledge that you are responsible for the materials that you submit, and that you, not Relationships Australia WA, have full responsibility for the materials including their legality, reliability, appropriateness, originality and copyright.

Links to third party websites

Links to third party web sites on this Site are provided solely as a convenience to you and such links should not be taken to imply any type of association, sponsorship, endorsement, monitoring, approval of, or responsibility for, the linked site or its content. Relationships Australia WA has not reviewed any of these third party sites and should you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.

Links to this site

Any site that links to this Site:

  1. Must link to our home page
  2. Must not replicate Relationships Australia WA content or content of Third Parties accessed through this Site
  3. Must not create a browser or border environment around RRelationships Australia WA content
  4. Must not imply any endorsement by Relationships Australia WA
  5. Must not misrepresent its relationship with Relationships Australia WA
  6. Must not present false information about the services of Relationships Australia WA
  7. Must not use the Relationships Australia (WA) logo without the prior written permission of Relationships Australia WA
  8. Must not contain content that could be construed as distasteful, offensive or controversial, and should contain only content that is appropriate for all age groups.

Relationships Australia WA cannot and does not guarantee or warrant that any files available for downloading through this Site will be free of infection or viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining an appropriate means for the reconstruction of any lost data.

Applicable law

This Site is administered by Relationships Australia WA from its offices in Perth, Australia. These Terms shall be governed by and construed in accordance with the laws of the State of Western Australia, without giving effect to any principles of conflicts of law. Any legal proceedings arising out of or in connection with the use of this Site must be commenced in the appropriate court in the State of Western Australia. If you use this Site from locations outside of Western Australia, you are solely responsible for compliance with your local laws.

If any provision of these Terms is unlawful, void or for any reason unenforceable, then that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Relationships Australia WA may revise at its sole discretion these Terms at any time by updating this posting. You are bound by such revisions and should therefore regularly revisit this page to review the then current Terms by which you are bound.

Privacy statement

Application of this privacy statement

Relationships Australia (WA) Incorporated ("we", "us" or "our") will endeavour to comply with the principles specified in this Privacy Statement with respect to the privacy of personal information collected through this website ("Site") or which is submitted to us in any form by you or by any person on your behalf.

By accessing and using our Site or by submitting information to us or providing information to third parties which is then submitted to us, you consent to our collection and use of information in accordance with this Privacy Statement.

Collection and use of submitted information

We may collect and retain personal and other information about you ("submitted information") when

(a) you send us personal information in an email or by other means; or
(b) you complete and submit an online form or
(c) a third party submits information about you to us.

It is not practicable for information submitted electronically to be provided to us anonymously. However, where appropriate you may use traditional means of communication to provide information to us anonymously.

The submitted information which we retain may include your email address and personal or other information. We may use the submitted information for our internal purposes and to communicate with you regarding our products and services or the products and services of third parties or for any other reasonable purpose connected with the operation of our business. You may elect not to receive such communications from us, either at the time you submit the information or at a later time. We will not sell submitted information to third parties or intentionally disclose submitted information to third parties except to the extent that you have consented to such disclosure.

Except to the extent necessary for the operation of our business or as authorised by you or as required by law, we will not use or disclose submitted information for any other purpose.

We will take reasonable steps to implement and maintain security precautions. However, we are unable to guarantee that unauthorised access to information submitted to us will not occur, either during transmission of that information or after we receive that information.

If we no longer require your personal information, we will take reasonable steps to permanently destroy or de-identify that information. You acknowledge that our back-up procedures may make it impractical to locate and destroy or de-identify copies of your personal information which are stored off-line or in a form which does not readily permit location and modification of data.

If you submit information to any other site accessed through a link from our Site, the privacy principles applying to any information you submit to that site are outside our control. You should check the privacy policies of any other site before submitting information to that site.

Collection and use of cookies and clickstream data

We may use cookies in connection with your access to and use of our Site (a cookie is a small amount of data that some websites place on your computer when you visit them).

When you visit our Site, our servers may record a range of information relating to your access and use of the Site (collectively called "clickstream data"). We may examine clickstream data relating to your use of our Site.

If we or any authority suspect that unauthorised access or use of the Site has occurred or may occur or be attempted, we may gather, use and disclose more extensive information than indicated above regarding access or attempted access to the Site for the purposes of prevention, detection, investigation or prosecution.

Correction of errors and access to personal information

We will take reasonable measures to ensure all personal information held about you is accurate, complete and up-to-date.

We will correct any errors in the personal information which we collect about you upon receipt of written evidence from you which satisfies us that a correction is required.

We will provide you with access to your personal information on reasonable request and subject to your agreement to pay our access charges if

(a) it is practicable for us to do so and we have no other reasonable grounds for refusing access,
(b) the request is not frivolous or vexatious,
(c) access will not have an unreasonable impact on the privacy of others,
(d) the information does not relate to existing or anticipated legal proceedings (other than information accessible through the discovery process),
(e) access will not reveal our intentions in relation to any negotiations with you,
(f) access is not unlawful
(g) denying access is not required or authorised by law, and
(h) access will not prejudice any prevention, detection, investigation or prosecution of possible unlawful or improper activity.

Privacy officer

If you have any concerns or questions, please contact our head office on 08 6164 0100, or via email using the form available on the Contact Us page, selecting 'Privacy' as the subject topic.

For office locations, including the location of the Relationships Australia WA Corporate Office, can be found on our Locations page.

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