Quality
Relationships Australia is committed to providing high quality, professional services based on recognised theoretical and clinical practices. Our counsellors, mediators and educators are appropriately qualified and undergo regular training to remain at the forefront of industry expertise and standards.
We provide up-to-date information relevant to all stages of family relationships, or assist clients to find this information. Where appropriate, we will refer clients to other community resources. We work closely with other organisations and the community to give clients access to the best possible options to help resolve their issues.
Timeliness
We acknowledge requests for services immediately and aim to offer an appointment at a time and place to suit the client, at the earliest possible date.
Safety
We respect the rights and safety of our clients and all others. We will provide a safe and secure environment for all interactions with clients, in accordance with our Client Feedback Policy.
Ethics and Confidentiality
Relationships Australia is committed to providing services which are ethical, professional and of the highest quality. All staff are responsible for maintaining proficiency and ethical standards in accordance with our Ethical Practices Policy. We discuss confidentiality with our clients and inform them about how we keep their personal information. Client services and records are managed in accordance with the Privacy Act (1988) and our own Privacy Policy.